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The Robots Are Coming to Your LMS — And You’re Going to Love It

  Back in the dark ages of LMS software, when it’s sole purpose was to make L&D efficient, we didn’t pay much attention to “user experience.” Thousands of people made a good living by being proficient at operating clunky software. Those skills were in high demand, and job postings often stated a requirement for several years of experience in systems like SumTotal, Saba, and Cornerstone. The End of the Road for the “Ultimate User Experience” We now evaluate HR and learning software companies on the user experience, and new startups seem to spring up every day promising to achieve the ultimate user experience. Employee and manager self-service has become “consumerized.” We love new usability until it becomes routine, then we hate it again. The problem isn’t that the software i...

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